8 common patterns, behaviours and issues often seen during a contextual inquiry, with a focus on for enterprise software services and culture.

An enterprise call centre… a crucible of CX and UX!

What is a contextual inquiry?

A simple list of recruitment agencies for finding participants for UX research in the UK.


  • Manchester.
  • 0161 234 9940
  • enquiries@acumenfieldwork.com

A simple, cheap and engaging game to build empathy for people with diverse needs, especially those with cognitive and/or dexterity issues.

Objective of Empathy Balloons

Rik Williams

User Experience Architect at Alzheimer’s Society. Focussed on user research, information architecture, content engineering and collaboration. rikwilliams.net.

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